Question 1

What is included in a private transfer?

Accepted Answer

Door-to-door service in an immaculate vehicle, a professional English-speaking driver, meet & greet at the airport or port, flight and ferry tracking, complimentary bottled water, child seats on request, and all tolls and taxes. Prices are fixed per vehicle, one-way.

Question 2

How are vehicles assigned to my group?

Accepted Answer

Sedans and premium SUVs for 1–3 passengers, minivans for 4–8 passengers, and minibuses for larger parties. Please specify the number of bags when booking so we can match you with the most suitable vehicle.

Question 3

Do you track delayed flights or ferries?

Accepted Answer

Yes. We monitor your arrival in real time and adjust the pickup accordingly at no extra charge.

Question 4

Do I need to provide my flight details when booking?

Accepted Answer

Yes. Your flight or ferry number, arrival time, and origin help us track your journey in real time and adjust for delays. For port arrivals, the ferry name and scheduled time are enough.

Question 5

When should I book my transfer?

Accepted Answer

As soon as your travel dates are confirmed. Summer months fill quickly, but we also accept last-minute bookings when availability allows.

Question 6

Is there a minimum number of passengers?

Accepted Answer

No. We serve solo travellers, couples, and large groups alike. Prices are per vehicle, so the cost is the same whether you are one or three in a sedan.

Question 7

Where will my driver meet me at Naxos Airport (JNX)?

Accepted Answer

Your driver waits at the arrivals area holding a sign with your name. The airport is small, so the meeting is immediate, before you reach the baggage claim.

Question 8

Where do we meet at Naxos Port?

Accepted Answer

Just outside the ferry exit ramp, on the main pier. Your driver will be holding a GR Naxos sign with your name and will help with luggage to the vehicle.

Question 9

What about hotel and villa pickups?

Accepted Answer

We collect you from the lobby or the closest accessible point. For villas on unpaved roads, we'll confirm the exact meeting spot when you book.

Question 10

What happens if we can't find the driver?

Accepted Answer

Call the number on your confirmation immediately. Our operations team is on standby and will connect you with your driver within minutes. All vehicles and drivers are clearly marked with GR Naxos branding.

Question 11

What is included in the tour price?

Accepted Answer

Private vehicle, professional English-speaking driver, fuel, and all local taxes. Entrance fees, meals, and tastings are optional extras unless specifically stated.

Question 12

Are there any additional costs or optional extras?

Accepted Answer

Entrance tickets, licensed guides, meals, and tastings are the most common add-ons. We list all optional extras clearly when you inquire so there are no surprises.

Question 13

How flexible are your itineraries?

Accepted Answer

Completely flexible. Want to linger at a viewpoint, skip a stop, or add a hidden beach? Just tell us when you book and we'll find the best solution for you.

Question 14

What is the maximum group size?

Accepted Answer

Our standard fleet handles up to 8 guests comfortably in a premium minivan. Larger groups can be accommodated on request.

Question 15

Do you offer private tours?

Accepted Answer

Every tour we run is private. You will never share the vehicle with other travellers.

Question 16

Can we add a meal stop during the tour?

Accepted Answer

Of course. We know the best tavernas, seaside tables, and vineyard kitchens on the island. Let us know your preferences and we'll weave a memorable meal into the itinerary.

Question 17

Is the tour suitable for children or seniors?

Accepted Answer

Yes. We adapt the pace, choose accessible paths, and provide child seats or booster seats on request. Please mention any mobility considerations when booking.

Question 18

Are your tours guided?

Accepted Answer

Our drivers are knowledgeable who share stories along the route. For in-depth historical or archaeological commentary, we can arrange a licensed professional guide on request.

Question 19

What language options are available with a guide?

Accepted Answer

Our guides speaks English as standard. If the Tour or Signature Experience offers another language option, this will be specified in the "Good to know" section of the selected service.

Question 20

When should I book my Signature Experience?

Accepted Answer

As soon as possible — ideally 2–4 weeks ahead, especially in July and August. Some experiences involve exclusive venues or limited seasonal ingredients, so early booking secures your preferred date. Please let us know when you book if you have any allergies or intolerances (especially for cooking classes and tastings).

Question 21

Is there a minimum number of guests required to book a Signature Experience?

Accepted Answer

Most experiences run for two guests and up. A few, like the cooking lessons and Greek dancing, are best enjoyed by four or more. We note any minimums on each experience page.

Question 22

Which of the Signature Experiences are suitable for children or seniors?

Accepted Answer

The cooking lessons, olive oil & honey tasting and back-to-nature evening are wonderfully accessible for all ages. The Greek dancing and marble carving experiences can be adapted, and we adjust the pace for seniors. Let us know your group's needs and we'll recommend the perfect fit.

Question 23

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your scheduled pickup. Cancellations made within 24 hours, or no-shows, are charged in full.

Question 24

What if my flight or ferry is cancelled?

Accepted Answer

Send us a message as soon as you know. If the disruption is beyond your control, we'll reschedule the transfer with no penalty.

Question 25

How do I cancel or modify a booking?

Accepted Answer

Reply to your confirmation email, message us on WhatsApp, or call us directly.

Question 26

Do we need to reconfirm our pickup time?

Accepted Answer

Not required. If your plans have shifted, please let us know as soon as you can — simply reply to your confirmation email, message us on WhatsApp, or call us directly.

Question 27

How and when do I pay?

Accepted Answer

Payment is made in cash to the driver at the end of the service, or in advance by card or bank transfer if you prefer. Larger group bookings may require a deposit.

Question 28

Do you provide child seats?

Accepted Answer

Yes — infant, toddler, and booster seats are available on request at no extra charge. Please mention your child's age when booking.

Question 29

Can I make multiple stops along the way?

Accepted Answer

Short courtesy stops (photos, a quick coffee) are welcome. Longer detours or additional pickups can be arranged for a small supplement.

Question 30

Do you accommodate special requests?

Accepted Answer

Absolutely. Champagne on arrival, a specific playlist, a surprise anniversary setup, or a dietary requirement for a meal stop — tell us what you have in mind and we'll make it happen.

Frequently asked

Everything you need
to know.

Transfers

Meeting points

Guides & tours

Signature Experiences

Cancellations

Payment & extras